Robots at reception: South African hotel turns to tech to combat COVID-19 fears
February 15, 2021, 11:53 am

Robots at reception: South African hotel turns to tech to combat COVID-19 fears

A robot by CTRL Robotics company provides room service in the Sky Hotel in Sandton, South Africa, on January 29, 2021. (AFP)

Staff at Hotel Sky in Johannesburg’s wealthy Sandton district adhere to strict COVID-19 protocols, wearing masks and physically distancing from guests as much as possible; all, that is, except Lexi, Micah and Ariel.

For the three concierges couldn’t breathe germs on you even if they wanted to: they’re robots.

Robot hospitality is not new - Japanese hotels have been deploying them for years and in 2015 Tokyo’s Henn’na, or ‘Strange’, hotel became the first to be fully staffed by machines.

Several robot-staffed Tokyo hotels are now using them to serve guests with mild COVID-19 symptoms.

But Hotel Sky, which launched this year, is the first in Africa to use automated attendants, a concept that could cause a stir in a country with one of the world’s worst jobless rates.

Unemployment is at 30.8 percent, according to President Cyril Ramaphosa’s state of the nation address last Thursday.

“It’ll never replace people, but it is going to change the space,” Paul Kelley, Hotel Sky Managing Director, told Reuters.

A receptionist asks for information from a robot by CTRL Robotics company in the hall of the Sky Hotel in Sandton, South Africa, on January 29, 2021. (AFP)

“I think that it is the future,” he said, adding that they planned to launch an offshoot in Cape Town next month.

Lexi, Micah and Ariel deliver room service, provide travel information and can drag up to 300kg of luggage from the marble-floored lobby to the rooms.

If the hotel receives a guest with COVID-19 symptoms, the robots could be deployed instead of people as a precaution.

Otherwise, “guests can choose whether they want to interact with staff members or make use of the self service, which is all controlled by their phone,” Herman Brits, the hotel’s general manager, said.

Steve Pinto, CEO of CTRL Robotics, which supplies the droids, said they could also scan customers’ facial expressions to determine how happy they were.

“It helps management to understand how customers are experiencing the facilities at the hotel,” he said, after getting a robot painted in a riotous orange and white pattern to take a selfie.

Reaction to the robots has been mixed. Even highly intelligent robots don’t always “get” what you want.

“I think the world is moving towards this digital space, but we are not used to it,” hotel guest Ernest Mulenga said. “The human touch is still something that is appealing to me.”

source: Reuters

Image source: AFP

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BENEFIT, the Kingdom’s innovator and leading company in Fintech and electronic financial transactions service, has announced its sponsorship of the “Innovation and Sustainable Technology Solutions Competition (GU - IST Solutions), hosted by Gulf University at its main campus.
This strategic sponsorship reflects BENEFIT’s active role in advancing technological innovation and fostering sustainable solutions to future challenges. It also seeks to empower Bahraini youth by enhancing their skills, capabilities, and competitiveness in innovation and solution development—contributing meaningfully to the broader goals of sustainable development across all sectors.
As part of BENEFIT’s active involvement in the competition, the company has announced that Hanan Abdulla Hasan, Senior Manager of Public Relations and Communication, will serve on the competition’s supervisory committee. Her upcoming participation reflects BENEFIT’s forward-looking commitment to championing academic and professional excellence.
Commenting on the occasion, Hanan Abdulla Hasan, Senior Manager of Public Relations and Communication at BENEFIT, said, “We are privileged to support this pioneering initiative, which aligns seamlessly with BENEFIT’s enduring commitment to fostering innovation and nurturing the potential of Bahrain’s youth. Our participation is rooted in a deep sense of social responsibility and a firm belief in the pivotal role of innovation in shaping a sustainable future. Through such platforms, we seek to empower the next generation with the knowledge, skills, and foresight required to develop impactful solutions that address future challenges, in line with the United Nations Sustainable Development Goals 2030.”
Dr. Aseel Al Ayash Dean of the College of Engineering in Gulf University commented, “We extend our sincere gratitude to BENEFIT for their generous sponsorship and support of the Innovation and Sustainable Technology Solutions Competition. This contribution plays an instrumental role in helping us achieve the strategic goals of this initiative, namely, cultivating a culture of innovation and sustainability, encouraging efforts that address the imperatives of sustainable development, and enhancing the practical and professional capabilities of our students and participants.”
The event will bring together a diverse spectrum of participants, including secondary school students, university undergraduates, engineers, industry professionals, entrepreneurs, academic researchers, and subject matter experts representing a wide range of disciplines.
The competition seeks to inspire participants to develop and present innovative, sustainable technologies aimed at addressing pressing environmental, social, and economic challenges. It encourages the formulation of business models that integrate advanced technological solutions with core principles of sustainability. Moreover, it serves as a platform for emerging leaders, entrepreneurs, and innovators to contribute to the advancement of the Sustainable Development Goals, promote the ethos of responsible technology, and demonstrate its transformative potential across various sectors.
Attendees will have the opportunity to view a series of project presentations submitted by participants, covering diverse areas such as eco-friendly product design, smart and sustainable innovations, renewable energy technologies, water conservation and management, waste minimisation and recycling, green architectural solutions, and sustainable transportation systems. Outstanding projects will be formally recognised and awarded at the conclusion of the event.