Banks in Dubai will offer a comprehensive relief package to help ease financial pressures on their customers due to the impact of the coronavirus impact, the Dubai Media Office said.

“The measures announced by the banks seek to support the UAE Government and the UAE Central Bank six-month economic stimulus package and the Dubai Government three-month economic stimulus package to support the business sector in the UAE and Dubai,” the media office said in a statement.

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The banks that joined the initiative include Emirates NBD, Dubai Islamic Bank, Emirates Islamic, Mashreq and Commercial Bank of Dubai.

Here are all the details of the initiative’s new measures:

Measures by Commercial Banks (Emirates NBD, Mashreq and Commercial Bank of Dubai) coming into effect from 1 April to 30 June 2020:

For Individual customers:

Retail loan customers who have been placed on unpaid leave by their employers can approach the bank for a repayment holiday of up to three months with zero interest and fees.

Customers who have availed personal loans, auto loans or mortgages can apply for a one-month repayment holiday with zero fees.

All first-time homebuyers can benefit from a 5 percent increase in the Loan-to-Value ratio (LTV) and a full waiver of processing fees.

A refund of charges on cash withdrawals done using debit cards on all ATMs of other banks across the UAE.

Credit card customers can benefit from interest-free installment plans for all school fee payments as well as grocery purchases with no processing fees for up to 6 months. This is in addition to existing attractive low interest; installment plans available for higher tenors across all retail purchases.

Customers who may need to cancel their travel bookings done on their credit and debit cards will receive a refund of the foreign currency transaction fees charged by the bank.

Customers using credit cards for cash withdrawals will enjoy a 50 percent reduction in the cash advance charges.

Small Business Customers:

Small business customers who have availed merchant loans, equipment loans or business vehicle loans and have been impacted by the ongoing COVID-19 situation, can apply for a repayment holiday of 3 months with zero interest and fees.

Reduction of the monthly minimum balance required for basic business banking account to AED 10,000. Also, the minimum balance charges for the basic business banking account will be waived for 3 months.

Business Banking Customers:

Business Banking customers with working capital facilities who are impacted by the ongoing COVID-19 situation are encouraged to contact their respective relationship managers to achieve an optimal financial solution.

Wholesale Banking Clients:

Relief measures prioritize key industry sectors contributing to the UAE economy that have been most affected in the current situation, including healthcare, aviation, hospitality, retail, event management, consumer goods, and education, by offering refinancing, repayment deferrals or lower repayments where required.

Reduced bank charges for digital trade transactions for all trade finance customers. Customers using the digital platforms are offered a significant reduction in transaction processing and handling fees and new activations at zero cost for the next three months.

The banks are also providing their customers with enhanced credit and trade lines to manage ongoing operational costs.

Trading clients:

The banks have announced support for affected customers trading in the UAE bourses by offering suitable installment payment plans against additional collateral to help them regularize their margin trading positions.

Respective Relationship Managers will continue to work alongside, and support customers faced with margin calls on their share portfolios.

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Measures by Islamic Banks (Dubai Islamic Bank and Emirates Islamic) coming into effect from 1 April to 30 June 2020:

Individual Customers and Cardholders:

Customers who have availed personal finance, auto finance or mortgages can apply for a one-month repayment holiday with zero fees.

Debit Cardholders can now withdraw cash for free from any other Banks’ ATMs in the UAE.

Customers using credit cards for cash withdrawals will enjoy a 50 percent reduction in the cash advance charges.

Credit Cardholders can avail 0 percent Easy Payment Plans (EPP) on school fee transactions with zero processing fees.

Credit Cardholders can benefit from special pricing on EPP & Cash on Call, and 0 percent on Balance Transfers.

Cardholders can request refunds on foreign currency charges related to Travel/Hotel cancellations.

Customers with Existing and New Finance Facilities:

Financially impacted customers (unpaid leave, other valid reasons) can request up to 3 deferred monthly installments without fees and profit charges.

Debt consolidation solution can be provided upon request.

Finance to property value for first-time homebuyers increased by 5 percent (up to 85 percent for UAE Nationals and up to 80 percent for Expatriates).

Priority Banking Customers:

Priority Banking Relationship Managers are always available to support customers.

Margin Calls for customers trading on the stock market: The two banks will work alongside and support those who are faced with margin calls on their shares portfolio. The two banks encourage members facing this situation to get in touch with their

Relationship Managers to discuss and agree on optimal solutions.

Business Banking Customers:

Digital Account Package: Waiver of minimum balance fee for maintaining a minimum balance requirement of AED 10,000, until 30 June 2020.

Deferment of three months installment upon request for clients with a Business Finance facility.

Commercial Banking customers with Finance facilities from the two banks and whose businesses are affected by the current situation, can contact their Relationship Manager, to discuss restructuring solutions.

Customers can benefit from all the advanced features of the two banks’ digital platforms at discounted rates.

Wholesale Banking customers:

Customers with working capital facilities who are impacted by the ongoing COVID19 situation are encouraged to contact their respective relationship managers to achieve an optimal solution.

Relief measures will support key sectors affected by the COVID-19 situation by offering need-based refinancing, repayment deferrals or lower repayments where required.

Reduced charges for digital trade transactions for all trade finance customers. Customers using the digital platforms can get a significant reduction in transaction processing and handling fees and new digital platforms activations at zero cost for the next three months.

Customers will also be encouraged to use the two banks’ digital platforms for their Cash Management needs at considerably reduced charges.

source: Tuqa Khalid levant