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CCTV exposes abusive behaviour by staff at one of Britain's mental health hospital

According to the Sky News, a report has revealed a UK's mental health hospital was shut down after an inspection uncovered abusive behaviour by staff - including multiple incidents caught on CCTV.
The Sky News said, camera footage showed two occasions where doors were slammed or forced shut on a patient at Eldertree Lodge in Staffordshire.
It reported the camera also captured several examples of staff pulling or dragging a patient when trying to move them to the ward seclusion room.
It added, the Care Quality Commission, which published the report, said it had examined CCTV of six incidents at the 41-bed hospital that were specific to one ward between 27 February and 13 April.
The facility catered for patients with a learning disability or autism and was run by Coveberry Limited.
After the unannounced inspection, which was conducted on 20 May, and a follow-up visit on 3 June to specifically review the CCTV footage, the CQC acted to close the hospital saying people using the service were at sustained risk of harm.
A previous review in March had rated the unit inadequate, with the latest report showing failings had not been addressed and people continued to receive unsafe care.
Debbie Ivanova, CQC deputy chief inspector for people with a learning disability and autistic people, said: "In some cases, people were subjected to abuse and interactions that lacked compassion, dignity, or respect.
"This is unacceptable and people deserved better.
"Additionally, the environment was unhygienic and poorly maintained, as well as blighted by blind spots, which undermined staff observation of patients."

She added: "The lack of progress between the two inspections did not assure us Coveberry could deliver the change it desperately needed to make at Eldertree Lodge. Consequently, we took action to close the hospital.
"Closing a service is a last resort, but we do not hesitate to act proportionally when people are at risk of harm or receiving poor care."
The 18-page report said all incidents caught on CCTV "demonstrated ill treatment or abuse and the use of inappropriate restrictive techniques by one or more of the staff members present".
Read more: Top universities in Britain refuse full face-to-face teaching in autumn
It said: "We were not assured the provider always referred staff to registered bodies for further investigation following incidents of concern.
"We saw multiple examples where staff pulled or dragged a patient in an attempt to move them to the ward seclusion room.
"We saw two examples where staff slammed or forced doors shut on a patient without regard for the potential of their actions to injure the patient."
It also states inspectors noted negative interactions from staff to patients, including staff becoming visibly angry, and one incident where an employee kicked a door open without due regard for a patient standing behind it.
In another example, eight members of staff surrounded a patient with what inspectors described as intimidating body language.
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BENEFIT AGM approves 10%...
- March 27, 2025
BENEFIT, the Kingdom’s innovator and leading company in Fintech and electronic financial transactions service, held its Annual General Meeting (AGM) at the company’s headquarters in the Seef District.
During the meeting, shareholders approved all items listed on the agenda, including the ratification of the minutes of the previous AGM held on 26 March 2024. The session reviewed and approved the Board’s Annual Report on the company’s activities and financial performance for the fiscal year ended 31 December 2024, and the shareholders expressed their satisfaction with the company’s operational and financial results during the reporting period.
The meeting also reviewed the Independent External Auditor’s Report on the company’s consolidated financial statements for the year ended 31 December 2024. Subsequently, the shareholders approved the audited financial statements for the fiscal year. Based on the Board’s recommendation, the shareholders approved the distribution of a cash dividend equivalent to 10% of the paid-up share capital.
Furthermore, the shareholders endorsed the allocation of a total amount of BD 172,500 as remuneration to the members of the Board for the year ended 31 December 2024, subject to prior clearance by related authorities.
The extension of the current composition of the Board was approved, which includes ten members and one CBB observer, for a further six-month term, expiring in September 2025, pending no objection from the CBB.
The meeting reviewed and approved the Corporate Governance Report for 2024, which affirmed the company’s full compliance with the corporate governance directives issued by the CBB and other applicable regulatory frameworks. The AGM absolved the Board Members of liability for any of their actions during the year ending on 31st December 2024, in accordance with the Commercial Companies Law.
In alignment with regulatory requirements, the session approved the reappointment of Ernst & Young (EY) as the company’s External Auditors for the fiscal year 2025, covering both the parent company and its subsidiaries—Sinnad and Bahrain FinTech Bay. The Board was authorised to determine the external auditors’ professional fees, subject to approval from the CBB, and the meeting concluded with a discussion of any additional issues as per Article (207) of the Commercial Companies Law.
Speaking on the company’s performance, Mr. Mohamed Al Bastaki, Chairman BENEFIT , stated: “In terms of the financial results for 2024, I am pleased to say that the year gone by has also been proved to be a success in delivering tangible results. Growth rate for 2024 was 19 per cent. Revenue for the year was BD 17 M (US$ 45.3 Million) and net profit was 2 Million ($ 5.3 Million).
Mr. Al Bastaki also announced that the Board had formally adopted a new three-year strategic roadmap to commence in 2025. The strategy encompasses a phased international expansion, optimisation of internal operations, enhanced revenue diversification, long-term sustainability initiatives, and the advancement of innovation and digital transformation initiatives across all service lines.
“I extend my sincere appreciation to the CBB for its continued support of BENEFIT and its pivotal role in fostering a stable and progressive regulatory environment for the Kingdom’s banking and financial sector—an environment that has significantly reinforced Bahrain’s standing as a leading financial hub in the region,” said Mr. Al Bastaki. “I would also like to thank our partner banks and valued customers for their trust, and our shareholders for their ongoing encouragement. The achievements of 2024 set a strong precedent, and I am confident they will serve as a foundation for yet another successful and impactful year ahead.”
Chief Executive of BENEFIT; Mr. Abdulwahed AlJanahi commented, “The year 2024 represented another pivotal chapter in BENEFIT ’s evolution. We achieved substantial progress in advancing our digital strategy across multiple sectors, while reinforcing our long-term commitment to the development of Bahrain’s financial services and payments landscape. Throughout the year, we remained firmly aligned with our objective of delivering measurable value to our shareholders, strategic partners, and customers. At the same time, we continued to play an active role in enabling Bahrain’s digital economy by introducing innovative solutions and service enhancements that directly address market needs and future opportunities.”
Mr. AlJanahi affirmed that BENEFIT has successfully developed a robust and well-integrated payment network that connects individuals and businesses across Bahrain, accelerating the adoption of emerging technologies in the banking and financial services sector and reinforcing Bahrain’s position as a growing fintech hub, and added, “Our achievements of the past year reflect a long-term vision to establish a resilient electronic payment infrastructure that supports the Kingdom’s digital economy. Key developments in 2024 included the implementation of central authentication for open banking via BENEFIT Pay”
Mr. AlJanahi concluded by thanking the Board for its strategic direction, the company’s staff for their continued dedication, and the Central Bank of Bahrain, member banks, and shareholders for their valuable partnership and confidence in the company’s long-term vision.
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