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Pilots say Qatar Airways monitors and muzzles employees who dare speak out

The Rappler news website reported citing Reuters, staff at Qatar Airways who vent work worries online say the state carrier is retaliating with legal threats and job cuts – part of a growing corporate trend to monitor and muzzle employees who dare speak out.
Advocates say the carrier’s attempts to silence employees and delete critical posts – be it in private or public forums – contravenes staff rights to privacy and free expression.
“It’s a very straightforward case of violating not just labor rights but human rights – the freedom of association and expression,” said Thulsi Narayanasamy, head of labor rights at the Business and Human Rights Resource Center, which tracks the human rights policies of companies worldwide.
The airline, which sponsors the 2022 FIFA World Cup to be staged in Qatar, would not comment on allegations that it had closed down legitimate debate or sidelined those who led it.

But advocates say its use of lawsuits and redundancies is part of a growing pattern by companies to monitor private chat by staff then unmask its anonymous online critics.
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“It’s incredibly sinister,” added Narayanasamy, who said the trend had ballooned during the COVID-19 pandemic.
The Thomson Reuters Foundation spoke to three current or former staff of the state-run airline who believe they were directly punished for voicing their worries online.
In June, Qatar Airways (QA) filed a personal injury claim of more than $25,000 in a Los Angeles court against at least two anonymous accounts that had been posting on a forum known as the Professional Pilots Rumour Network, or PPRUNE.
According to court documents, QA believed the two accounts belonged to employees who had shared “confidential information” about the firm’s hiring and firing processes.
The airline served a subpoena to Google in a bid to discover whose Gmail addresses lay behind the critical accounts.
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Neither Google, PPRUNE, nor QA’s US counsel in the case, Shelley Hurwitz, responded to interview requests. Internet Brands, which hosts PPRUNE, also declined to comment.
Legitimate chat
One pilot said he and others had indeed posted on PPRUNE about internal processes and extreme crew fatigue – but said sharing information was key as pilots faced mass redundancies.
“These discussions are not gossip. These discussions are reality,” the pilot told the Thomson Reuters Foundation.
In September, Google informed him it had been subpoenaed to disclose his identity but he could object by filing a motion to the Los Angeles court hearing the case.
He told the Thomson Reuters Foundation he could not afford the filing cost and feared it might reveal his identity.
“PPRUNE was the only place that people have to talk and say things without fearing being prosecuted. But now, they even go there and try to find people,” a second pilot told the Thomson Reuters Foundation, after hearing managers discuss the matter.
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QA dropped the case in October, conceding in court documents that the “defendant has not been identified” despite its efforts to find out which staff ran the anonymous accounts.
David and Goliath
QA is not alone in trying to root out dissent, with more firms now using their heft to silence people on the payroll.
“When I look at a case like this, I see an example of someone using anonymity online to engage in important speech about their employer,” said Aaron Mackey, an attorney at the Electronic Frontier Foundation (EFF) who has worked on several such cases.
“Then I see an employer with much more power and resources using the judicial system to identify employees who criticize them.”
The EFF – a non-profit defending digital rights – says “unmasking can result in serious harm to anonymous speakers, exposing them to harassment and intimidation.”
“That type of behavior is retaliatory and it undermines the rights of people who speak online,” said Mackey.
Other airlines have pursued similar cases.
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A decade ago, it was Etihad Airways that took out a personal injury claim in a US court against its anonymous critics, retaining the same lawyer that QA did in its recent case.
They dropped the case – but ultimately, the forum blocked criticism of Etihad.
“PPRUNE will no longer allow discussions regarding Etihad Airlines, its employees, executives, agents, or other representatives. Such threads will be deleted,” the site said.
“Recent high-profile defamation events illustrate that there are ways in which third parties can force personal data, including contents of personal messages, to be released by bulletin board owners. Be careful – libelous/defamatory posts can and have landed members in legal hot water.
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“PPRUNE will not guarantee your anonymity in such situations,” it posted three months after the lawsuit.
The practice extends well beyond airlines.
Cryptocurrency exchange companies, clinical research labs, and even law firms have all tried to identify former employees who had posted unfavorably about them on Glassdoor, a website where people share views on their current and former employers.
Facebook, WhatsApp
Some QA staff accuse the airline of terminating their contracts because they were managing group chats on Facebook and WhatsApp that included criticism of the company.
QA declined to discuss why those employees lost their jobs.
One former flight crew, Alex, ran a private Facebook group for QA staff to share tips on layovers and swap shifts.
“These groups are really innocent stuff – what guides to use when on vacation, what to do on layovers, some shift swaps,” Alex said.
As the company ramped up layoffs in 2020’s travel slump, the chat increasingly turned to work woes and rising job cuts, with one former employee especially vociferous about her sacking.
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Alex, who asked to be identified only by his first name, said management asked him to log into his Facebook account from a company computer and kill the post.
He complied – and also killed off his own administrator privileges to spare him more deletion requests.
“They got so mad and said, ‘Why are you doing this? You were fine, you were out of trouble,'” Alex recalled.
A few weeks later, he was fired; no reason was given.
Another former flight crew member said he was let go after managing a WhatsApp group used by QA employees, whose talk in 2020 turned to reduced hours and the risk of redundancy.
Ivan said he was asked to come and meet with management – a first in almost 10 years on the job.
“I was shocked they are asking about WhatsApp – I was expecting [to discuss] technical things,” he said.
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One of the managers had printed out screenshots from the WhatsApp group and asked about its criticisms of salary reductions, documents showing the company’s overall redundancy figures, and jokes about layovers due to technical issues.
Ivan said he and about a dozen colleagues who were either fellow admins or members were suspended then made redundant, a move their managers attributed to COVID-19.
Now Ivan works at a different airline, in another country – but still feels too bruised to speak out on WhatsApp.
“My privacy was violated. It affected me a lot,” he said.
Source: rappler
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BENEFIT AGM approves 10%...
- March 27, 2025
BENEFIT, the Kingdom’s innovator and leading company in Fintech and electronic financial transactions service, held its Annual General Meeting (AGM) at the company’s headquarters in the Seef District.
During the meeting, shareholders approved all items listed on the agenda, including the ratification of the minutes of the previous AGM held on 26 March 2024. The session reviewed and approved the Board’s Annual Report on the company’s activities and financial performance for the fiscal year ended 31 December 2024, and the shareholders expressed their satisfaction with the company’s operational and financial results during the reporting period.
The meeting also reviewed the Independent External Auditor’s Report on the company’s consolidated financial statements for the year ended 31 December 2024. Subsequently, the shareholders approved the audited financial statements for the fiscal year. Based on the Board’s recommendation, the shareholders approved the distribution of a cash dividend equivalent to 10% of the paid-up share capital.
Furthermore, the shareholders endorsed the allocation of a total amount of BD 172,500 as remuneration to the members of the Board for the year ended 31 December 2024, subject to prior clearance by related authorities.
The extension of the current composition of the Board was approved, which includes ten members and one CBB observer, for a further six-month term, expiring in September 2025, pending no objection from the CBB.
The meeting reviewed and approved the Corporate Governance Report for 2024, which affirmed the company’s full compliance with the corporate governance directives issued by the CBB and other applicable regulatory frameworks. The AGM absolved the Board Members of liability for any of their actions during the year ending on 31st December 2024, in accordance with the Commercial Companies Law.
In alignment with regulatory requirements, the session approved the reappointment of Ernst & Young (EY) as the company’s External Auditors for the fiscal year 2025, covering both the parent company and its subsidiaries—Sinnad and Bahrain FinTech Bay. The Board was authorised to determine the external auditors’ professional fees, subject to approval from the CBB, and the meeting concluded with a discussion of any additional issues as per Article (207) of the Commercial Companies Law.
Speaking on the company’s performance, Mr. Mohamed Al Bastaki, Chairman BENEFIT , stated: “In terms of the financial results for 2024, I am pleased to say that the year gone by has also been proved to be a success in delivering tangible results. Growth rate for 2024 was 19 per cent. Revenue for the year was BD 17 M (US$ 45.3 Million) and net profit was 2 Million ($ 5.3 Million).
Mr. Al Bastaki also announced that the Board had formally adopted a new three-year strategic roadmap to commence in 2025. The strategy encompasses a phased international expansion, optimisation of internal operations, enhanced revenue diversification, long-term sustainability initiatives, and the advancement of innovation and digital transformation initiatives across all service lines.
“I extend my sincere appreciation to the CBB for its continued support of BENEFIT and its pivotal role in fostering a stable and progressive regulatory environment for the Kingdom’s banking and financial sector—an environment that has significantly reinforced Bahrain’s standing as a leading financial hub in the region,” said Mr. Al Bastaki. “I would also like to thank our partner banks and valued customers for their trust, and our shareholders for their ongoing encouragement. The achievements of 2024 set a strong precedent, and I am confident they will serve as a foundation for yet another successful and impactful year ahead.”
Chief Executive of BENEFIT; Mr. Abdulwahed AlJanahi commented, “The year 2024 represented another pivotal chapter in BENEFIT ’s evolution. We achieved substantial progress in advancing our digital strategy across multiple sectors, while reinforcing our long-term commitment to the development of Bahrain’s financial services and payments landscape. Throughout the year, we remained firmly aligned with our objective of delivering measurable value to our shareholders, strategic partners, and customers. At the same time, we continued to play an active role in enabling Bahrain’s digital economy by introducing innovative solutions and service enhancements that directly address market needs and future opportunities.”
Mr. AlJanahi affirmed that BENEFIT has successfully developed a robust and well-integrated payment network that connects individuals and businesses across Bahrain, accelerating the adoption of emerging technologies in the banking and financial services sector and reinforcing Bahrain’s position as a growing fintech hub, and added, “Our achievements of the past year reflect a long-term vision to establish a resilient electronic payment infrastructure that supports the Kingdom’s digital economy. Key developments in 2024 included the implementation of central authentication for open banking via BENEFIT Pay”
Mr. AlJanahi concluded by thanking the Board for its strategic direction, the company’s staff for their continued dedication, and the Central Bank of Bahrain, member banks, and shareholders for their valuable partnership and confidence in the company’s long-term vision.
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